Return & Exchange Policy

Effective Date: August 3, 2026

At Mizz Boot Bola, we take pride in creating high-quality products and want you to love your purchase. If you're not completely satisfied, we're here to help with our return and exchange policy.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products.
  • Collegiate designs made to order.
  • Final sale or clearance items.
  • Gift cards.

If an item arrives damaged or defective, please contact us within 7 days of delivery, and we'll work with you to resolve the issue.

How to Start a Return

To request a return, email info@mizzbootbola.com with:

  • Your order number
  • Your name
  • The reason for the return
  • Photos of the item if it is damaged or defective

Our team will provide return instructions once your request has been reviewed.

Return Shipping

Unless the item is defective or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Mizz Boot Bola is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We gladly exchange items that arrive damaged, defective, or incorrect. If you need a different product, please contact us before placing a new order. Exchanges are limited to within 6 months of delivery for defective items.

Order Cancellations

Orders may be canceled only if they have not entered production or shipped. Because many of our products are handcrafted or made to order, cancellation requests cannot be guaranteed once processing has begun.

Contact Us

If you have questions about this Return & Refund Policy, please contact us:

Email: info@mizzbootbola.com